Frequently asked questions

How do I get connected and start using the Phoenix Trading MAM?

Drop us an email at (or use the form on the Contact Us page). We'll get back to you with an application form, and details to register and get connected. Once you are connected, all the trading is managed on your behalf, and profits are automatically distributed to your account.

What is a MAM?

MAM software is run by a Forex Broker, in our case AxiTrader, and allows a single "Master" (Account Manager) account to be traded, and the resultant profits/losses distributed fairly between the "Slave" (Customer) accounts. You can read up more on MAM here:

What is the risk?

As with all Forex Trading (and anything else worth pursiung in life), there is risk. But the key to trading profitably is managing that risk within acceptable margins. The Phoenix Trading strategy has a limit of acceptable risk, at which case we will realise some losses. Losses are a natural part of any trading strategy and, while painful, will happen. The aim is to ensure that the profits outweigh any losses over the longterm. Having this mindset allows us to trade confidently. Although no profits, losses or results can be guaranteed, we strive to make our customers increasingly satisfied with our service.

What countries do you accept customers from?

We accept customers from most countries, except for:

  • Central African Republic
  • The Congo
  • The Democratic Republic of Congo
  • Cote D’ivoire
  • Ecuador
  • Eritrea
  • Ethiopia
  • Guinea-Bissau
  • Haiti
  • Iran
  • Iraq
  • Japan
  • North Korea
  • Kyrgyzstan
  • Liberia
  • Libya
  • Myanmar
  • New Zealand
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • United States of America
  • Western Sahara
  • Yemen
  • Zimbabwe

What does it cost?

Nothing! - well, kind of ;) We charge a 15% performance fee for our services. What does that mean? It means that if we don't make you any profits for that month, you don't pay a cent. For every month that we do make you profits, we'll retain 15% of those profits as our fees for providing you with great service. This fee is automatically deducted from your trading account through the MAM software, so there is no need to provide credit card details or remember to make payments etc. Here's an example: If you have a account with $1500, and we make a 10% return for the month. Your new account balance is $1650. We then subtract our 15% performance fee ($22.5), leaving you with $1627.50 in your account.

How do I access my funds?

You can access the available equity in your account at anytime, all you need to do is submit a withdrawal request (or deposit more funds), through the brokers website. Although you do have access to withdraw or deposit funds at anytime, we would highly appreciate a courtesy email with some advanced notice of this, as large deposits or withdrawals may have some negative effects on the overall trading conditions. Thanks!

How much should I fund my account with?

This is entirely up to you, however we recommend at least $500 to get started and benefit fully from our services.

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